EventRoll

This is a translation; the German text is binding. German text

Withdrawal instructions

Last updated: 20 October 2026

Consumers have a right of withdrawal as follows. A consumer is any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business or profession. (Translation; the German withdrawal instructions are binding.)

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.

The withdrawal period is fourteen days from the day the contract is concluded.

To exercise your right of withdrawal, you must inform us (FeyaTech UG (haftungsbeschränkt), Pestalozzistraße 25, 22305 Hamburg, Deutschland, phone: +49 176 61915459, email: hello@eventroll.eu) of your decision to withdraw from this contract by an unequivocal statement (for example a letter sent by post or an email). You may use the attached model withdrawal form, but it is not obligatory.

You can also exercise your right of withdrawal online at https://eventroll.eu/en/withdraw. If you use this online function, we will send you, without undue delay, an acknowledgement of receipt on a durable medium (e.g. by email) with information on the content of the withdrawal and the date and time it was received.

To meet the withdrawal deadline, it is sufficient that you send your communication concerning the exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we shall reimburse all payments received from you without undue delay and in any event not later than fourteen days from the day on which we are informed of your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

If you requested that the services begin during the withdrawal period, you shall pay us an amount which is in proportion to what has been provided until you have communicated to us your withdrawal from this contract, in comparison with the full coverage of the contract.

End of the right of withdrawal

For a contract for the supply of services, the right of withdrawal ends when we have fully performed the service and only began performance after you gave your express consent and at the same time acknowledged that you lose your right of withdrawal once we have fully performed the contract.

Model withdrawal form

(Complete and return this form only if you wish to withdraw from the contract.)

  • To FeyaTech UG (haftungsbeschränkt), Pestalozzistraße 25, 22305 Hamburg, Deutschland, email: hello@eventroll.eu:
  • I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract for the provision of the following service (*)
  • Ordered on (*)
  • Name of consumer(s)
  • Address of consumer(s)
  • Signature of consumer(s) (only if this form is notified on paper)
  • Date

(*) Delete as appropriate.